Terms & Conditions

This page (together with our privacy policy and acceptable use policy) tells you the terms and conditions on which we supply any of the products (Products) listed on our website www.cotswoldgold.co.uk (our site) to you.

Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. Please click on the button marked “I Accept” during the check out process. Please note that if you refuse to accept these terms and conditions, you will not be able to order any products from our site.

Your Right to Cancel

If you order over the online you have the legal right to cancel your order within 14 working days of receipt and then providing you are able to return the goods in the original packaging and in new condition.

Amending Your Order – before dispatching of goods

In addition to your legal rights and obligations should you change your mind, you can cancel or change your order by calling us on 01386 584 748 or email info@cotswoldgold.co.uk up until the point of its dispatch to you or a third party.

Damaged goods

We pack our products with care and hope you receive them in perfect condition. If however your order is damaged in transit we will replace it at no extra cost or give you a full refund. Please contact us within 24 hours of delivery via email or phone (see our contact details). In some cases we will require evidence of the damage to show to our courier to help us give a better service to you.

Returning Goods

If for any reason you are not happy with the goods you have received, please contact us within 24 hours on info@cotswoldgold.co.uk. Please return any goods in unused and undamaged condition within 14 days of purchase, for an exchange or full refund. It is your responsibility to make sure the goods are returned to us safely and at your expense.

Returns Address:

Cotswold Gold Ltd

East Lodge Farm




WR12 7NH


Payment may be made on our website via a secure Paypal transaction.

VAT, if required, is charged at the prevailing rate (currently 20.0%) unless otherwise specified.

All goods remain the property of Cotswold Gold until payment is made in full.

Payment can be made by Visa, Mastercard, and Switch. Payment will be debited from your account before the dispatch of your purchase. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.

Goods are not sold on a trial basis.

By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.

Information about us

We operate the website www.cotswoldgold.co.uk We are Cotswold Gold Ltd accompany registered in England and Wales under company number 07381564 and with our registered office at the above address.

You can contact us on 01386 584748

Email us on info@cotswoldgold.co.uk for all web orders and enquiries.

Service availability

Our site is only intended for use by people resident in the UK. However, we do accept International orders but do not accept responsibility for your county’s border and customs controls.


The description of the Goods is as set out on the website, catalogues, brochures or other forms of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.

In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

All Goods which appear on the Website are subject to availability. As we produce everything ourselves, there may be occasions where the items are not available. If this is ever the case then we will replace an item with the same value or higher.


The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order, or such other price as we may agree in writing.

We reserve the right to change any advertised price before you place an order.

Your status

By placing an order through our site, you warrant that:

  • you are legally capable of entering into binding contracts
  • you are purchasing the products outside the course of your normal business or trade and not for resale
  • You are confirming that you are 18yrs or older.
  • We only sell items to adults (ie. those aged 18yrs or over).  If you are under 18yrs, you may purchase items from this website, only with the supervision with a parent or guardian

How the contract is formed between you and us

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.

The Contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Dispatch Confirmation.


This is the official Website of Cotswold Gold Ltd. It is intended to serve as an introduction to our firm, by giving an outline of our services and by providing details of how we can be contacted.

The terms and conditions set out below govern the use by you of the website. In using the website you agree to these terms.

We reserve the right to change the terms of use of the Website at any time and you are requested to check the terms of use from time to time to ensure that you have seen the latest version.

Copyrights and Trademark

Subject to the provisions below, the copyright in all content, graphics, tables, images and underlying codes of the Website belongs to us and is hereby asserted. Any copying or modification of all or any part of the Website is hereby prohibited with the exception that clients and prospective clients are welcome to take a copy of the pages of the Website, which do not contain materials relating to our clients, as a record of its contents and for personal use only.

We hereby assert and reserve all our copyright, design right, moral rights, the moral rights of our employees, community design rights and all other rights in law of whatever type anywhere in the world to protect our intellectual property, goodwill and reputation.

Use of cookies

The website, and subsequent sub-domains of the website uses cookies to store information about visits in order to improve your experience and to allow the website to provide content that is more relevant to the visitor. The website also uses Google Analytics to record visitor data. We use this data solely for our own purposes of improving the website. The data is not shared or sold to any third parties. We do not use any data for the purpose of providing advertising or promoting third parties.

We do not use any cookies that track your use of the internet on websites other that our own. By using this website you agree to our use of cookies.

Links to other websites

The Website may contain links to other websites. We do not endorse or confirm the contents of any such website and accept no liability or responsibility for the contents or the use of such website. Please read the privacy statements upon entry to a linked website, as a matter of practice.

Virus Disclaimer

Reasonable steps have been taken to protect this Website by anti virus software but all visitors are advised to take all necessary steps to ensure that no virus contamination occurs. No responsibility can be accepted for any loss or damage sustained as a consequence of any virus transmission.


Newsletters and occasional mailings are made to those of the users, who have given their prior consent to it. If you do not wish to continue to receive such mailings or would like to subscribe to them, please contact info@cotswoldgold.co.uk


All parties are required to comply with UK legislation relating to websites and e-commerce.

Unauthorised Use of the Website

The following uses are unauthorised, a breach of these conditions and may be an infringement or even a crime:

(a) Any unauthorised use or copying of our name, trading style, get-up, confidential information or data (being information of a confidential nature the misuse of which will foreseeably damage our business reputation or goodwill) or copyright material.

(b) Unauthorised entry to any non-public part of the Website, including its underlying codes, or into any of our private computer system.

(c) Unauthorised copying, downloading or framing of any part of the Website.

(d) Unauthorised covert or overt linking of any part of our Website with another or interception of visitors or potential visitors.

(e) Any action which is intended or has the effect of deceiving or misleading us or third parties, whether for gain or otherwise.

UK Law

The Website and its contents are governed by UK law.

Last updated: 27/11/18