Privacy policy

Last updated: 30 April 2025

This Privacy Policy describes how Cotswold Gold ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.cotswoldgold.co.uk (the "Site"). It also explains your rights and how the law protects you under applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our Site and Services, you agree to the terms of this Privacy Policy.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. When we do, we will update the “Last updated” date and post the revised version on our Site. Where legally required, we will also notify you of significant changes and seek your consent.

2. Information We Collect

We collect personal data in accordance with UK GDPR. The types of personal information we collect depend on how you interact with our Services.

a. Information You Provide Directly

Name, postal address, email address, and phone number

Payment and billing information (processed securely by third parties)

Order and delivery details

Account login credentials

Customer support queries and communication content

b. Information Collected Automatically

We use cookies and similar tracking technologies to collect:

IP address

Device and browser type

Pages viewed and time spent

Referring website

Location data inferred from your IP address

You can manage cookie preferences via our Cookie Banner and browser settings. Please see our Cookie Policy for more details.

c. Information from Third Parties

We may receive information from:

Payment processors

Ecommerce platforms (e.g., Shopify)

Analytics and advertising providers

Delivery and logistics partners

3. How We Use Your Personal Information

We process your personal data under the legal bases defined in UK GDPR:

a. To Fulfil Orders and Provide Services

Processing payments and shipping

Communicating order status or updates

Managing your account and returns

b. Marketing and Advertising

Sending marketing emails (only with opt-in consent)

Showing tailored adverts on our Site and third-party platforms

Conducting promotions and customer surveys

You can opt out of marketing at any time by clicking “unsubscribe” in any email or by contacting us.

c. Site Functionality and Analytics

Analysing visitor behaviour to improve services

Using cookies and analytics tools (consent required for non-essential cookies)

d. Security and Fraud Prevention

Detecting and preventing fraud, abuse or illegal activity

4. Cookies and Tracking Technologies

We use cookies to:

Remember your preferences

Track usage statistics (via Google Analytics or Shopify)

Provide personalised ads (via platforms like Meta and Google)

You will be asked for explicit consent when you first visit our Site. You can change your preferences anytime using our Cookie Banner or browser settings.

Our Site also supports the Global Privacy Control (GPC) signal to allow automatic opt-out of data sharing.

5. Sharing of Personal Information

We only share personal data where necessary, and always under a lawful basis. We may share your data with:

We do not sell your personal data. Any data sharing for advertising or analytics is based on your explicit opt-in consent and can be managed at any time.

6. Children’s Privacy

Our Site is not intended for children under 13. We do not knowingly collect or process data relating to children. If you believe your child has provided us with personal information, please contact us and we will delete it.

7. Security and Data Retention

We implement appropriate technical and organisational safeguards to protect your data. While no system is entirely secure, we continually assess and improve our measures.

We retain your personal data only for as long as needed:

To provide our services

To comply with legal obligations

To resolve disputes

For tax and accounting purposes

8. Your Rights (UK Residents)

Under the UK GDPR, you have the right to:

Access your personal information

Rectify incorrect or incomplete data

Delete your data ("right to be forgotten")

Restrict or object to processing

Data portability

Withdraw consent at any time (where processing is based on consent)

Complain to the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at info@cotswoldgold.co.uk. We may require proof of identity for verification purposes.

9. International Transfers

If your data is transferred outside the UK (e.g., to Shopify servers in the US or Canada), we ensure it is protected using UK-approved Standard Contractual Clauses (SCCs) or transfer mechanisms approved by the UK government.

10. Complaints

If you have a complaint about how we handle your data, please contact us directly. If you're not satisfied with our response, you may lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk
Phone: 0303 123 1113

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Cotswold Gold Ltd
East Lodge Farm, Stanton, Broadway, WR12 7NH, United Kingdom
📧 info@cotswoldgold.co.uk