All parcels are sent via APC Overnight. Once your order has been dispatched, you’ll receive a tracking email from APC, allowing you to track your parcel, select a safe place, or rearrange your delivery if needed.
If you order before 11am (Monday - Friday), you will receive your order the next day (not including weekends).
Orders received after 11am will be sent the following day.
For example: if you placed an order before 11am on Monday, you would receive your order on the Tuesday. If you placed an order after 11am on Monday, it would be dispatched on the Tuesday and would arrive with you on the Wednesday.
This is currently only available for customers ordering from the UK mainland.
Once we have accepted and processed your order, you will receive an email confirmation when your order is dispatched. This email will contain your order details and the APC tracking reference. You can use this APC tracking reference to track your order.
For additional support, you can visit APC’s website to track your parcel, reschedule delivery, contact customer services, or find your local depot.
We offer free delivery on all orders over £50. Any order that is under £50, we charge £5 for next day delivery. (UK Mainland only)
Please note: we do not deliver to Post Office (P.O.) boxes or shipping agent addresses.
APC will deliver between the hours of 8 am and 6 pm, I'm afraid we are unable to confirm a time.
The courier will only deliver Monday - Friday, excluding Bank Holidays. Your order will be sent to the shipping address received during the checkout process.
Before the dispatch of your goods, you may request special arrangements on your order for example; to leave with a neighbour or another secure location of your choosing. We will follow instructions from your order, but please note this is at your own risk, as the insurance may become null and void.
The goods will not be held by the local APC courier for longer than 5 days. After 2 delivery attempts, your order will be returned to us and we will await your further instructions. You will be charged for re-dispatch costs.
For any delivery queries contact our Customer Services Team on 01386 584 748 or emailus at: info@cotswoldgold.co.uk
